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Replying to customer reviews
Great news! You can now reply to customer reviews left by customers on your AdvisrME profile.
Why reply to customer reviews?
Replying to customer reviews can be a great way to say thanks and acknowledge the review that a customer has left for you. Also, responding to customer reviews helps other customers to see that you are engaged and responsive to them. It is a simple way to publicly say thanks, and it also shares more about you and how you interact with customers.
How to reply to customer reviews on AdvisrME?
Step 1:
From your AdvisrME Dashboard navigate to Reviews
Click on the name of the person who left you a review.
The page expands and you can see the review.
Click Reply
Step 2:
Type your reply to the individual customer review
Click submit and wait a few seconds.
Step 3:
Your review is now saved
To remove a reply you've written, click the garbage bin to delete your reply
Step 4:
Your reply is instantly viewable on your AdvisrME profile
Note: there is no AdvisrME moderation of replies to customer reviews.
Your reply is instantly viewable on your AdvisrME profile
Note: there is no AdvisrME moderation of replies to customer reviews.
4 ways to respond to reviews: Tips on what you can say.
- Say thanks. Everyone loves to know that their effort and time taken to review you has been appreciated and valued.
- Reflect back what they have said in your response. For example if they faced challenges and were uncertain and appreciated your guidance and time, then use their words and turn it into a comment about how you "love to .... provide guidance and help people navigate uncertainty when they are facing challenges"
- You're special! Let customers know that they are special to you and you look forward to seeing them soon.
- Expand their comment to other service lines you offer. You can mention the other services you offer, for example "John it was great to help you with your business pack - as the world changes, we need to keep across other areas like cyber. I'll give you a call".
General Advice Warning: This advice is general and does not take into account your objectives, financial situation or needs. You should consider whether the advice is appropriate for you and your personal circumstances. Before you make any decision about whether to acquire a certain product, you should obtain and read the relevant product disclosure statement.
All information above has been provided by the author.
All information above has been provided by the author.
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